The replacement/repaired Ricoh Product shall be warranted for such amount of the original Warranty Period as remains from the day you purchased the original Ricoh Product (if any).Ĥ. The replacement Ricoh Product shall be supplied without accessories and supplies.Īll parts and Ricoh Products replaced under this warranty shall become the property of Ricoh. If this is not successful, Ricoh will repair or replace the Ricoh Product, at its option. Ricoh reserves the right to send replacement parts or units to You so that You can fix the faulty Ricoh Product through instruction via telephone or electronic data transmission. e-mail), with the aim of resolving the issue. Ricoh will use reasonable endeavours to provide the Service within four (4) working days after receipt of the notification of the warranty from You.įirst attempts to determine the cause of the defect or fault on the Ricoh Product shall be undertaken by phone or by electronic data transmission (i.e. The warranty services will be carried out either directly by Ricoh or by third parties commissioned by Ricoh within the service hours: Monday - Friday 09.00 - 17.00, except on public holidays. Ricoh will agree any applicable costs with You before carrying out any services.ģ. Where relevant, Ricoh reserves the right to ask You for your bank or credit card details and to debit your account for the relevant costs. Where incomplete or incorrect information is provided, You shall not be entitled to warranty services, meaning that all services provided by Ricoh at your request may be chargeable. Please note that the place and date of purchase must be indicated legibly.Ģ. Ricoh reserves the right to demand from You the original purchase receipt of the Ricoh Product. You must notify Ricoh of the warrantee claim by:ī) the following e-mail address: reporting the warrantee issue the end user must provide the following information:Ĭ) Complete statement of the name and address ĭ) Phone number and - if available – Fax and ("Ricoh"), grants the end user (" You") in relation to your Ricoh Product, a warranty from the date of purchase, for the Warranty Period, on the following conditions: More information on the warranty is provided below.ġ. This warranty does not affect your statutory rights under applicable national legislation.
This warranty is a supplemental contract between you and Ricoh, the manufacturer. Ricoh offers a warranty for the Ricoh Products in Annex 1, from date of purchase, for the Warranty Period set out in Annex 1 (“ Warranty Period”). Nothing contained herein will affect your statutory rights against the person from whom you bought the device, under your contract of sale. Ricoh Products: See Annex 1 Terms of Warranty
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